Manager Forgetting How to Manage

Meet and Greet

Working for a large chain company entails understanding certain aspects of the job. Many franchises prioritize team spirit and customer satisfaction as essential elements of their business. Additionally, employees often take pride in representing their franchise to the public.

In this context, prospective employees must pass a computerized test about the company’s conventions and be very specific in greeting customers. One might question whether this question could be more general, as greeting and welcoming are closely related. Encouraging employees to engage with customers genuinely might be a more effective approach.